The YIP Smart Tag does not communicate directly with satellites or use cellular service to determine its location. It relies on nearby participating Android devices to detect its Bluetooth signal.
If there are no participating Android devices within range of the tag, a new location cannot be reported to the Find Hub network. Once a participating Android device detects the tag, its location can be updated.
For this reason, location updates may occur frequently in areas with many Android devices and less frequently in areas with fewer participating devices.
Need More Help?
If you still need assistance with an issue that was not answered in this FAQ, please contact YIP Customer Support at 844-932-1755.